We have a 14 days return policy.

We will give you a refund by the same payment method you used within 14 days after your returned item(s) is received. If an order is returned after these 14 days, without it being approved by RUE, it will not be accepted.

The item(s) must be in original condition with the original packaging and all tags attached. Any garments that appear to have been worn, washed, or altered in any way will be refused. Please take care when trying on garments. We cannot accept garments that have incurred any makeup stains or that smell of perfume. Garments that are not in a condition suitable for resale will not be accepted. Please note that all cost regarding shipping is non-refundable.

Returns with DHL & Posten * Please make sure that the product is in the exact same condition as when received and that both tags are attached. If you are unsure whether your return will be accepted simply contact us with your inquiry to contact@rueoslo.com

* Follow the steps on the return label that you received with the order and send it back to us. You can also deliver the package yourself to our Store, located in Karenslyst Allé 49, 0279 Oslo, Norway. (The shipment must be delivered back to us within 14 days.)

Please note that the customer is responsible for the goods until it has been delivered to the Shipping company or delivered to the service point. Always keep the shipment receipt and tracking number for proof of shipment. Additionally, all cost regarding return shipments has to be covered by the buyer. This cost will be withdrawn when refunding the item(s). The amount is listed on the return slip, and may vary based on the shipping method and country.

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